BBM 100 - Customer Service Workshop

Institution:

Wilmington University

Subject:

Business Management

Description:

This workshop focuses on the importance of quality customer service as it represents the brand image, mission, and values of a business. Quality customer service is integral to the customer experience. Excellent customer service is a competitive advantage for a business and in this course, students will learn various ways to meet or exceed the expectations of a customer as a means to drive the competitive advantage of a business. In this course, students will learn effective communication techniques to provide the best experience for the customer and this includes handling the difficult customer.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.wilmu.edu

Phone Number:

(877) 967-5464

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Trimester

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