COMP 1202 - Computer User Support

Institution:

Central Lakes College

Subject:

Description:

Credits: 3 Prerequisite: none This course provides an overview of microcomputer user support responsibilities. This course provides students with a comprehensive understanding of the help desk environment and the knowledge, skills, and abilities necessary to work in the user support industry. Students will learn problem- solving, communication skills, working individually and in teams. Troubleshooting strategies and tools will be analyzed and used. Studies include historical changes in computer use, end-user application support, help systems, communication strategies, customer satisfaction techniques, evaluation techniques, industry and organizational standards, needs assessments and documentation. Career Preparation: The studies in this course will help students prepare for careers in technology support such as Computer Support Specialist, Help Desk Technician, and Information Technology Specialist. Certification Preparation: none Transfer Curriculum Goal(s): none

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

WWW.CLCMN.EDU

Phone Number:

(218) 855-8000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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