MKTG 1162 - Customer Relations

Institution:

Central Lakes College

Subject:

Description:

Credits: 3 Prerequisite: none This course will introduce the basics of customer service in the areas of 1) service strategies, 2) attitudes, 3) retention, 4) communication, and 5) sales. The student learns how to 1) create positive memorable experiences for customers, 2) provide consistent caring and professional service, and 3) avoid becoming involved in unproductive customer interactions. Transfer Curriculum Goal(s): none

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

WWW.CLCMN.EDU

Phone Number:

(218) 855-8000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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