OLS 320 - Customer Service and Commitment

Institution:

Indiana University-Fort Wayne

Subject:

Description:

Emphasis in this course is on developing techniques to gain customer commitment from both external (end user) and internal customers. Empowerment, quality commitment, risk-taking, customer feedback, and decentralized decision making are covered.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ipfw.edu

Phone Number:

(260) 481-6100

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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