OPIM 223 - Service Operations Management

Institution:

University of Pennsylvania

Subject:

Description:

Staff. This course covers a mix of simple quantitative and qualitative models that should help you to better understand both the underlying economics and the difficulty of managing various service operations. The course covers the following topics: the design of service delivery systems, service quality and customer retention, capacity management, and demand management. The course uses a mix of lectures and case discussions. Example industries include airlines, fast food, hospitality, hospitals, retailing, retail financial services, and travel agencies.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.upenn.edu

Phone Number:

(215) 898-5000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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