OM 4551 - Service Operations Management

Institution:

CUNY Bernard M Baruch College

Subject:

Description:

3 hours; 3 credits The recent growth of international competition has made operations management (OM) more critically important than ever before, because a company's success depends on its capabilities in producing superior products and services and delivering them on time to its customers. Particularly important is OM in service sectors because they employ most of work forces and contribute largely to GNP. This course focuses on recent topics and applications of OM to service industries, including global operations, operations strategy, electronic operations, process reengineering, and operations ethics. In particular, it is a case-oriented, strategyfocused, communication- and participation-intensive, and integration-oriented course. Prerequisite: MGT 3121.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.baruch.cuny.edu

Phone Number:

(646) 312-1000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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