BUS 471 - Customer Service Management

Institution:

California State University-Monterey Bay

Subject:

Description:

Effective Feb 18, 2008 View History Description: Focuses on quality customer service: what it is and how to deliver it, as a service provider and as a manager in any service-providing setting. Integrates various disciplines within business, such as human-resource management, strategic and ethical decision making, policy formation, and marketing. Asks students to utilize conceptual, analytical, data gathering, and decision-making skills, first by observational data collection of service encounters, and second by survey data collection in an actual service-providing organization. (Offered in Spring, as interest warrants.) Units 4 Units Prerequisites, Corequisites, and Registration Restrictions: (Prerequisites: BUS 300 AND BUS 304 AND BUS 305 AND BUS 306 AND BUS 307)

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.csumb.edu

Phone Number:

(831) 582-3000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.