BIT 4414 - Service Operations Management

Institution:

Virginia Polytechnic Institute and State University

Subject:

Description:

A comprehensive study of the management of service operations, with particular emphasis on B2B (business to business) services. Topics include the service economy, service system design and delivery, service strategy, and decisions in support of service strategy, such as service quality, service innovation, service technologies, and the optimization of service resources. Pre: 3414, FIN 3104, MKTG 3104, MGT 3304. (3H,3 Credits)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

WWW.VT.EDU

Phone Number:

(540) 231-6000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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