OD 645 - Organizational Metrics and Outcomes

Institution:

University of San Francisco

Subject:

Description:

Incorporates the Balanced Scorecard in the development and evaluation of change initiatives in organizations. Four questions-(1) How do customers see us ; (2) What must we excel at ; (3) Can we continue to improve and create value ; and (4) How do we look to stakeholders/shareholders -form the foundation for studying critical organizational goals and metrics for effecting change.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.usfca.edu/

Phone Number:

(415) 422-5555

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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