HTA 110 - Service Management

Institution:

Endicott College

Subject:

Description:

Balanced between theoretical and applied learning, students will explore the function of service systems within the restaurant environment. The course reviews the development and implementation of both dining and beverage delivery systems. A combination of interpersonal, leadership, and group dynamics will be explored. Cultural variations in service styles will be integrated to illustrate the complexities of guest satisfaction. (Cr: 3)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.endicott.edu

Phone Number:

(978) 927-0585

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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