HFHM 376 - Customer Service Management in the Hospitality Foodservice and Hotel Industry

Institution:

California State University-Los Angeles

Subject:

Description:

Prerequisites: HFHM 270. Components of customer service management and guest relations in the foodservice and lodging industries are examined. Importance of quality customer service and its relationship to the success of operations in the industry will be covered. Letter grade only (A-F). Fieldtrips and off-campus activities required. (Lecture-activity 3 hours.)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.calstatela.edu

Phone Number:

(323) 343-3000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Quarter

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