RHM 303 - Managing for Quality in the Hospitality Industry

Institution:

The University of Alabama

Subject:

Description:

Three hours. Prerequisite: RHM 175. Designed to acquaint students with quality and leadership issues facing today's hospitality industry. Students learn the principles of the Malcolm Baldridge National Quality Award, the concepts of continuous improvement, quality service, power and empowerment, communication skills, goal setting, teams, diversity, and managing organizational change. Writing proficiency is required for a passing grade for this course.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ua.edu/

Phone Number:

(205) 348-6010

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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