QAS 531 - Customer Satisfaction and Quality Assurance

Institution:

California State University-Dominguez Hills

Subject:

Description:

Prerequisite: QAS 530. In-depth study of current methods for obtaining customer satisfaction. Examines techniques of determining customer needs and development of customer service strategy Quality Control criteria. Offered through self support only.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.csudh.edu

Phone Number:

(310) 243-3300

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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