INFO 4700 - Customer Service Skills

Institution:

Becker College - Closed

Subject:

Description:

This course requires students to interact with users in order to help them use technology to its fullest. Students will be required to assist the help desk staff and will use software to manage and measure help and solutions to problems that occur at the college in NT windows and software packages such as Word, Excel and Netscape or Explorer. Students will be required to log, track and escalate calls; resolve problems using a knowledge base; generate reports and learn to work with all levels of users. Students will learn how and then be required to manage and create user and group accounts, disk and file systems, configure Internet and remote access, security, policies, printing and backups. Lab time outside of class time will be required. Prerequisite: INFO2003 or permission of the instructor.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.becker.edu

Phone Number:

(877) 523-2537

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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