MGT 340 - Total Quality Management

Institution:

Western Connecticut State University

Subject:

Description:

The concepts, principles and tools known as Total Quality Management, used in organizations of all types to improve customer and consumer satisfaction, are covered. Content includes a discussion of quality systems in both production and service environments, quality management philosophies, and how managers can plan, organize and maintain quality of all functions of their organization.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.wcsu.edu

Phone Number:

(203) 837-8200

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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