MGM 318 - Health Care Management

Institution:

SUNY College at Plattsburgh

Subject:

Description:

This course introduces students to the concepts of total quality management, continuous quality improvement, organizational learning and quality policy management in health care settings. The goal is to give learners a foundation in the concepts of TQM including leadership, information requirements, quality planning, employee involvement, continuous process improvement tools, problem solving techniques and customer/client relationships. Topics to be covered include: building TQ systems--methods and tools; TQM for organizational leverage; hospital accreditation; and TQM and change management horizons--the impact of innovations. (Fall/Spring).

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.plattsburgh.edu

Phone Number:

(518) 564-2000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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