TSS 222 - Customer Service

Institution:

Montana State University-Northern

Subject:

Description:

3 semester credits (Lec. 3; Fall) The course is designed to be a fi rst exposure to the ideas of identifying and fulfi lling customer needs. It leads the students through steps on getting to know the customer, developing a customer report card, examining customer satisfaction through customer eyes versus company eyes, and building a customer satisfaction measuring system.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.msun.edu

Phone Number:

(406) 265-3700

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Semester

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