INEW 2370 - Customer Service,Staff Support,and Problem Resolution

Institution:

Cedar Valley College (now Dallas College Cedar Valley Campus)

Subject:

Computer Information Technology

Description:

This is a Local Need Course. This course provides the student the opportunity to develop communications skills necessary to interact with clients in all phases of the software development lifecycle. Emphasis is placed upon developing problem-solving techniques and providing appropriate levels of customer service and problem resolution. Students will explore how to best plan for internal staff support and training and will master the complex interactions that occur during the software development release phase between a technology provider, its developers and staff, and the customer. (3 Lec.) Search for INEW 2370 classes

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cedarvalleycollege.edu

Phone Number:

(972) 860-8201

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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