CSC 226 - Tools for Computer Users Support

Institution:

Finger Lakes Community College

Subject:

Description:

This course provides the student with the tools and techniques needed to support today's computer user. The continued growth and complexity of computing systems has increased the need for professional computing system user support. CSC 226 provides the student with skills needed to interact professionally at all levels when providing the support needed by computing system users. This course covers skills such as listening and communications, effective use of the telephone, technical documentation, handling difficult situations and users, problem solving and prevention, computer user education, and teamwork needed to provide a high level of service to the computer user. An additional focus is the role the computer user support team plays in ensuring that organizations realize the full potential of their computing system investments : CSC 115. B

Credits:

0.00 - 3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.flcc.edu

Phone Number:

(585) 394-3500

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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