BUS 401 - Quality Management

Institution:

Farmingdale State College

Subject:

Description:

This course covers quality philosophies and concepts. Topics include: quality and global competitiveness; human resources and technology; total quality approach; strategic management; quality management and ethics; partnering for competitiveness; quality culture; customer satisfaction and retention; employee empowerment; leadership and change; team building and teamwork; communication and interpersonal relations; education and training; overcoming politics and negativity toward quality in the workplace; relationship of ISO 9000 and Total Quality Management. A written assignment will be required that integrates quality philosophies and concepts with management and human resources issues. Note: Students completing this course may not receive credit for IND 401 Prerequisite(s): BUS 300 or IND 301 (3, 0) 3 credits

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

WWW.FARMINGDALE.EDU

Phone Number:

(516) 420-2000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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