ODS 440 - Principles of Quality Management

Institution:

Salem State University

Subject:

Description:

An introduction to the theory and practice of quality management, history, terminology, and techniques. the course will integrate the philosophy, techniques, and research in the field. It will consider aspects of quality management in the design, development, manufacture, purchasing, distribution, marketing, servicing, and other operational support functions, both internal and external to the firm. Key principles of quality management to include leadership, strategic planning, human resources, process management, and customer satisfaction will be examined through lectures, case study approach, and industry site visits. Three lecture hours per week. Not open to students who have received credit for MIS440. Prerequisites: MIS362 or ODS362, MGT231.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.salemstate.edu

Phone Number:

(978) 542-6000

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.