ODS 445 - Management of Service Operations

Institution:

Salem State University

Subject:

Description:

This course explores the application of operations management of the design, implementation, and management of service delivery systems. The case method is employed to identify potential uses of factory-derived techniques and models, as well as to identify the key issues in evaluating and implementing alternative equipment and processes. Various frameworks for classifying service systems will be introduced. Three lecture hours per week. Restricted to ODS concentration seniors.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.salemstate.edu

Phone Number:

(978) 542-6000

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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