IT 140 - Technical Customer Service

Institution:

University of New Mexico-Valencia County Campus

Subject:

Description:

The purpose of the course is to expose students to a wide range of customer concerns regarding the software and hardware problems. Students will identify the problem with the computer and/or software, then explain it in layman's terms and recommend corrective actions. This will be accomplished by simulating real-life hardware/ software problems. A portion of the class will address customer expectations, handling irate customers, and proactive problem control. Prerequisites: IT 205, IT 222, IT 230.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

vc.unm.edu/

Phone Number:

(505) 925-8500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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