LGMC 340 - Customer Satisfaction in a Service Environment

Institution:

Bellevue University

Subject:

Description:

This course will provide an overview of the impact of customer/service relationship strategies on cost/service decisions within the distribution channel. Topics covered are: customer satisfaction programs, methods of establishing customer service metrics, and problems associated with customer satisfaction strategies. Prerequisite: Acceptance into the Logistics Management Accelerated Degree Completion Program

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

bellevue.edu

Phone Number:

(402) 291-8100

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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