ILRHR 506 - Communicating and Coaching and Counseling for Improved Performance

Institution:

Cornell University

Subject:

Description:

This course covers the relationship between effective communication and coaching and counseling to employee relations. The course uses an interactive case study simulation to address many of the topics. Learners will examine the ways communication occurs in an organization, communication styles, and techniques for gathering information. The second part of the course explores appropriate uses of coaching and counseling, and also addresses workplace violence, a related topic that must be addressed by HR professionals. Who Should Take This Course Human Resources professionals who have responsibility for employee relations in their organizations. Employees who have recently assumed this function in addition to other duties. Course Format This course contains the following modules: Communicating to Enhance Employee Relations Four basic communication styles, and the connection between communication styles and communication problems Using appropriate communication styles to address employee relations issues Effective communication techniques Methods of information gathering The relationship between communication practices and employee relations Coaching and Counseling for Improved Performance The steps involved in coaching and counseling Benefits of coaching and counseling from both an employee's and manager's perspective Coaching and counseling techniques for specific situations Benefits to Learner Learners who complete this course will be able to: Utilize effective communication strategies to evaluate and resolve employee concerns and issues Utilize effective coaching and counseling techniques and discipline strategies for improved performance Discuss measures for preventing violence in the workplace Certificate Information This course can be applied to the following certificates: HR: Employee Relations Human Resources Studies Sponsoring School Cornell University's School of Industrial and Labor Relations

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cornell.edu

Phone Number:

(607) 255-2000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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