CEPL 556 - Conflict Resolution

Institution:

Cornell University

Subject:

Description:

Conflict is inevitable and, as a project leader, you need to be able to resolve it quickly and effectively. Conflict is inherent in almost every project for a multitude of reasons including project complexity, misaligned stakeholders, diverse team members, scarcity of resources, and matrix organizational structures that by definition place two sets of managerial values and priorities into tension with each other. The best project leaders have a welldeveloped capacity for managing and resolving conflict. Successful project leaders can diagnose and resolve conflict in a manner that enhances team cohesiveness and improves the likelihood of successful results. Who Should Take This Course This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to learn the critical leadership skills necessary to ensure the high performance of a project team. Course Format This course contains the following modules: Conflict Resolution in Context Organizational Conflict Avoiding Conflict Focusing on Completion Accommodation Compromisation Collaboration Principled Negotiation Separating People from Problems Focusing on Interests Generating Options Evaluating Options Additional Considerations Benefits to Learner Learners who complete this course will be able to: Explain why conflict is inherent in a project Describe approaches to resolving conflict and explain how your conflict mode does or does not support these approaches Discuss the elements of the principled negotiation approach to conflict resolution Certificate Information This course can be applied to the following certificates: Project Leadership Sponsoring School Cornell University's College of Engineering

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cornell.edu

Phone Number:

(607) 255-2000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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