CESYS 505 - Ensuring the Success of Product and Service Design

Institution:

Cornell University

Subject:

Description:

Risk management has been long been a blind spot for global business. Before taking a product or service from concept into production, you must perform due diligence to determine whether the design addresses your requirements, hits your performance targets, and can be properly tested. In system design, risk will be present, and it is vitally important to learn how to identify, quantify, and manage it. This course, authored by Professor Peter Jackson of Cornell's Systems Engineering Program, will teach you how to run a Failure Modes and Effects Analysis (FMEA) in order to quantify and manage risk; the course will also provide real-life examples to illustrate the practical dimensions of risk management and communicate what's at stake if shortcuts are taken. There are opportunities to take corrective action when flaws are discovered in the design concept and processes. This course covers how to problem-solve in order to reduce the severity of negative outcomes, and how to deploy the FMEA process to prioritize corrective actions. Students will fill out real-life worksheets and participate in informative exercises that teach occurrence likelihood rating, severity rating, risk priority numbers (RPS), and other valuable concepts. Also, models introduced in previous courses will be used, allowing learners to gain a deeper understanding of applied risk management. By the end of the course, all participants will understand the steps necessary to identify, quantify, and mitigate risk. Who Should Take This Course Anyone whose job involves developing, marketing, or managing products or services should take this course. Engineers and other technical specialists will learn how to best apply their talents, and marketers and managers will gain a deep understanding of the origins and impact of customer behavior. Course Format This course contains the following modules: Validate and Verify Requirements Conduct Design Reviews Develop a Test Plan Manage Risks Risk and the Design Process Identify Risks Quantify Risks Mitigate Risks Benefits to Learner Learners who complete this course will be able to: Use design reviews to validate requirements Create and use test plans to verify requirements Employ a formal risk management technique to complete an analysis of potential design failures and implement corrective actions Certificate Information This course can be applied to the following certificates: A Systems Approach to Product and Service Design Sponsoring School Cornell University's College of Engineering

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cornell.edu

Phone Number:

(607) 255-2000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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