PM 412 - Customer-Driven Project Management

Institution:

City University of Seattle

Subject:

Description:

This course introduces methods to achieve project objectives efficiently, effectively, and consistently while satisfying all stakeholders. The course begins with an exploration of excellence in customer service and then covers topics including: building client relationships, achieving consensus, resolving conflicts, involving the customer in the project, and increasing sensitivity to changing customer demands and environments. By including the customer and concepts of customer service in the project process, the project manager lays the foundation for project success.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cityu.edu

Phone Number:

(800) 426-5596

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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