ABM 310 - Automotive Management and Customer Service

Institution:

Pennsylvania College of Technology

Subject:

Automotive Technology Management

Description:

Study of automotive management operational procedures for different types of service facilities. Emphasis on the tasks and duties of each member of the service team including the service consultant, technicians, and parts specialists. Topics include customer relations from the initial contact to the presentation of the invoice to the customer as well as the work environment, legal issues, warranties, campaigns and recalls as well as the job performance techniques for the service team. The course is aligned to the academic requirement for a writing enriched course. Course work includes writing the first stages of the senior project proposal.

Credits:

3.00

Credit Hours:

Prerequisites:

ENL 201 OR ENL 121

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pct.edu

Phone Number:

(570) 326-3761

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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