FSVC 128 - Customer Relations for the Hospitality Industry

Institution:

Butler County Community College

Subject:

Hospitality Management

Description:

Exceptional customer relations are paramount for success in the foodservice, lodging, and tourism industries. This course is designed to provide students with the basic principles involved in delivering superior guest services. Selected topics include proper service techniques for foodservice establishments, dealing with front desk concerns in lodging, and managing dissatisfied customers within the hospitality environment.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.bc3.edu

Phone Number:

(724) 287-8711

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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