BSAD 185 - Customer Service

Institution:

Metropolitan Community College-Penn Valley

Subject:

Description:

3 credits. 3 hours. (Lecture 3 hours.) Prerequisite: Appropriate placement test score or completion of MATH 20; have completed or be simultaneously enrolled in BSAD 178 , BSAD 120, CSIS 115 , and BSAD 150; have demonstrated keyboarding proficiency of 35 words a minute with 90% accuracy. Fundamental principles of serving customer needs. Instruction and practice in identifying and providing for customer needs, handling situations on the telephone, developing and using telemarketing strategies, and establishing professional work standards.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

Phone Number:

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Unaccounted for code

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