HTM 101 - Customer Service Management

Institution:

Blue Mountain Community College

Subject:

Description:

Credits - 3 Lecture - 3 This course provides an in-depth study of the methods and techniques employed by the hospitality and tourism industry to accomplish effective and efficient customer service operation. Includes combined discussions of management theory, systems, decision-making, and leadership directly relevant to any profession with emphasis on the hospitality industry. Also covers the business facets of human resource management, finance, ethics, and total quality management with a business environment.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.bluecc.edu

Phone Number:

(541) 276-1260

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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