HM 202 - Quality Management/Customer Service

Institution:

Butler Community College

Subject:

Description:

3 hours credit. This course will enable the student to appraise the strategies to improve leadership abilities, high performance teams, and employee empowerment in the hospitality industry. The student will learn traditional management theories and the role of management theories in the hospitality industry. The student will identify approaches to customer service and moments of truth. The student will define his/her leadership style and leadership skills that are needed for continuous improvement, power and empowerment, communication skills, goal-setting, coaching, conflict-management skills, and high-performance teams in hospitality businesses.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.butlercc.edu/

Phone Number:

(316) 321-2222

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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