TQM 101 - Total Quality Management

Institution:

Carl Sandburg College

Subject:

Description:

This is an introductory course in Total Quality Management (TQM). An in-depth study of TQM principles and practices will be covered which include: leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership and performance measures. TQM techniques, such as SPC and ISO 9000, will be briefly discussed. Offered: Pre-Summer Applicable toward graduation at CSC where program structure permits: Degree or Certificate -AAS, AGE, All Certificates General Education - Not Applicable

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.sandburg.edu

Phone Number:

(309) 344-2518

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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