IS 224 - Help Desk

Institution:

Little Big Horn College

Subject:

Description:

This course is an Introduction to Help Desk Concepts and Skills. Starting with the origin and definition of "Help Desk", the course includes sections on Help Desk location, structure, certification, and career paths. Additional concepts covered are incident processing and resolution, computer telephony integration, web-based support, performance and knowledge management, asset and security management, and the Help Desk Survival Guide.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.lbhc.edu/

Phone Number:

(406) 638-3100 ext 101

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Semester

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