MSD 117 - Customer Relations

Institution:

Portland Community College

Subject:

Description:

Discusses the importance of customer relations. Emphasis on techniques for effective customer service. Explores setting the stage, analyzing and developing customer service policies, listening, handling problems and concerns, building a team and growing a business.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pcc.edu

Phone Number:

(503) 244-6111

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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