TSM 1901 - Resolving Conflict in the Workplace

Institution:

Rose State College

Subject:

Description:

This course is designed to enhance the first level supervisor's effectiveness in resolving conflict in the workplace. Students will gain an understanding and develop their utilization of specific problem-solving, arbitration, mediation, and negotiating skills. Topics such as identifying attitudes/behaviors that create conflict, approaches to resolution including the alternative dispute resolution process, and promoting cooperation will be addressed.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.rose.edu

Phone Number:

(405) 733-7311

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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