TSM 2311 - Internal Customer Service

Institution:

Rose State College

Subject:

Description:

This course covers the building blocks for creating a culture of service, incorporating the nine principles of service excellence as described by Quint Studer in Hardwiring Excellence, and helps students develop specific skills needed for addressing routine as well as challenging customer service situations.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.rose.edu

Phone Number:

(405) 733-7311

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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