HRMG 115 - Customer Relations

Institution:

Santa Fe Community College

Subject:

Description:

At the very core of all business, is the basic concept of service. Businesses today rely on customers or consumers for their very survival, and in no place are these concepts more true than the hospitality industry. This course has been developed to teach students the concepts behind customer service. Students will learn about the fundamentals of service, the service arena, service applications, problem-solving theory, sustaining service levels and service recovery. Offered: Spring.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.sfcc.edu

Phone Number:

(505) 428-1000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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