CS 2174 - Troubleshooting Clients

Institution:

Southern Arkansas University Tech

Subject:

Description:

This is the first of two (2) courses designed to prepare students in becoming a Microsoft Certified Desktop Support Technician (MCDST). This course has been designed using the objectives for the Microsoft Certification Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. Students will learn to perform and troubleshoot Windows XP operating system installation; upgrading; startup and user logon problems; monitor, manage and troubleshoot file and folder access; configure and troubleshoot hardware devices and drivers, display drivers, network protocols and services; security settings and policies; local user and group accounts; TCP/IP protocol; Firewall (ICF) settings; names resolution issues; remote connections and remote desktop; and remote assistance. Prerequisite: NT 1014.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.sautech.edu

Phone Number:

(870) 574-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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