CNET 2313 - Help Desk Technology

Institution:

Southeast Arkansas College

Subject:

Description:

(Prerequisite: None) This course is designed to provide students with an understanding of technology as part of support services. It will also define basic help desk concepts, identify features of call logging and problem resolution, and focus on the importance of asset management, and troubleshooting. It will identify the different service level certifications and common system management software features used in an IT managed system.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.seark.edu

Phone Number:

(870) 543-5900

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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