MK 21043 - Customer Service

Institution:

Arkansas Northeastern College

Subject:

Description:

This course focuses on the development of skills and attitudes necessary to provide quality customer service. The importance of the customer, satisfying customer needs, the keys to effective customer service, and retention strategies related to customer service are addressed. Students will learn effective techniques to resolve problem situations and how to measure the effectiveness of their customer satisfaction programs.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.anc.edu

Phone Number:

(870) 762-1020 ext 1124

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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