HOST 168 - Tour Directing

Institution:

Kapiolani Community College

Subject:

Description:

2 hours lecture per week for 16 weeks or 4 hours per week for 8 weeks HOST 168 is designed to prepare students for a career in tour escorting, conducting, guiding, managing, directing, travel planning, and customer service positions in the travel and hospitality industry who book tours for their guests. This course incorporates skills which enable the student to deliver tour information in an accurate and engaging 0 fashion; manage group relations and behavior; and handle unexpected challenges and emergencies while conducting a tour. Students are prepared for the Professional Hawai'i Tour Driver/Guide certification which embodies Hawaiian values, language, history, culture, and points of interest. Upon successful completion of HOST 168, the student should be able to: Identify career opportunities in the Travel and Tourism Industry Profile the traits and skills needed to be a successful tour leader. List the role and function of various types of Guides, including multi-day Tour Leaders. Discuss strategies for managing tour group behaviors. Interact with tour suppliers (airlines, hotels, ground operators) to assure that guest expectations and reservation arrangements are met. Outline procedures for dealing with unexpected challenges (lost, damaged, or stolen client property; flight delays or cancellations; client illness, accidents, or deaths; hotel fires; and other emergencies). Describe the principles for creating a successful tour itinerary Review industry publications as reference material in tour escorting. Prepare industry tour forms for lodging, food, transportation, and attractions. Provide interesting and accurate information about the language, history, culture and sites of Hawai'i.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

kapiolani.hawaii.edu/page/home

Phone Number:

(808) 734-9000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.