HOST 152 - Front Office Operations

Institution:

Kapiolani Community College

Subject:

Description:

3 hours lecture, 2 hours lecture/lab per week HOST 152 is the study of the philosophy, theory, equipment and current operating procedures of a hotel front office. This course will concentrate on the human relation skills necessary for effective guest and employee relations and the technical skills necessary to operate a manual, mechanical or computerized front office operation. Upon successful completion of HOST 152, the student should be able to: Identify the tasks and responsibilities carried out in various front office positions. Describe the interrelationships between the front office and other departments of a hotel. Identify the personal attitudes, characteristics, and work practices essential in providing excellence in front office guest service. Demonstrate computer proficiency in reservations, check-in, posting, settlement, and night audit functions of the front. Demonstrate accurate application of guest accounting procedures. Identify controls for cash collection, check cashing, and the acceptance and processing of credit cards. Demonstrate effective complaint handling procedures. Demonstrate effective telephone call handling techniques. Produce and analyze management reports. Identify staffing requirements of a front office.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

kapiolani.hawaii.edu/page/home

Phone Number:

(808) 734-9000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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