HOST 278 - Travel and Tour Operations

Institution:

Kapiolani Community College

Subject:

Description:

2 hours lecture and 2 hours lecture/lab per week. Prerequisite(s): HOST 101; HOST 170; HOST 171. HOST 278 is designed to introduce the student to the operations of travel companies. These companies will include travel agencies, tour and cruise companies. This course explains the requirements for appointment and membership by the Airline Reporting Corporation (ARC), International Air Transport Association (IATA), Cruise Line International Association (CLIA), and United States Tour Association (USTA). Basic travel agency operations, internet agencies and preferred suppliers will be presented. The history and operation of the tour and cruise business and selling techniques of its products will be covered. Upon successful completion of HOST 278, the student should be able to: Outline the requirements that must be met by travel agencies, for ARC and IATA appointments. Analyze the product lines of suppliers for retail and wholesale travel and explain the concept of preferred suppliers. Correctly greet clients, determine travel wants and needs, select product lines appropriate to the tastes and preferences of the client, and apply the components of a sales transaction. Discuss the role of automation and internet presence in agency operations. Construct and sell Amtrak, air segments, hotel, cars, tours and cruises on a computer reservations system. Examine the procedure of selling tour and cruise itineraries.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

kapiolani.hawaii.edu/page/home

Phone Number:

(808) 734-9000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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