HOST 100 - Career and Customer Service Skills

Institution:

Kapiolani Community College

Subject:

Description:

4 hours of lecture per week (8 week course) 2 hours of lecture per week (16 week course) HOST 100 focuses on the strategies and skills related to career success and customer satisfaction in the Hospitality and Tourism Industry. The general purpose of this course is to strengthen career and customer service skills that complement the concepts taught in other hospitality, tourism, and food service courses. Upon successful completion of HOST 100, the student should be able to: Identify career opportunities in the Hospitality and Tourism Industry. Create a career path to fit his/her interests and needs. Utilize job hunting strategies and techniques, such as writing a résumé and answering job interview questions. Practice workplace behaviors that display professionalism, such as teamwork, appropriate dress, and business etiquette. Explain the ethical principles associated with the hospitality and tourism industry and demonstrate behaviors consistent with those ethical principles. Develop a positive attitude toward serving customers. Recognize and handle dissatisfied customers. Satisfy customers by exceeding their expectations. Use behaviors that win customer loyalty.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

kapiolani.hawaii.edu/page/home

Phone Number:

(808) 734-9000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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