BUS 200 - Customer Service Communications

Institution:

Jefferson State Community College

Subject:

Business

Description:

5 semester hours Prerequisite: Admission to the program and minimum WorkKeys levels Code C This course provides a basic study of the principles of communicating with customers. Topics include communication barriers, building rapport, creating positive impressions, communication with varying customer types, listening skills, telephone etiquette, making and meeting commitments, handling difficult customers and problem solving. Also included is conversational Spanish in a call center, specifically addressing how to handle Spanish-speaking customers. The course contains extensive "hands-on" practice using customer situations designedto build communication skills for the workplace. (F, Sp, Su)

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.jeffstateonline.com

Phone Number:

(205) 853-1200

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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