BUS 198 - Computer Information Systems in a Call Center

Institution:

Jefferson State Community College

Subject:

Business

Description:

3 semester hours Prerequisite: Admission to the program and minimum WorkKeys levels Code C This course is a "hands-on" introduction to the computer systemsused in a typical call center. Topics include computer fundamentals which includes e-mail and Internet, basic hardware, and specific software applications common to the call center industry, working within a customer information database, and basic keyboarding. Upon completion, students will be able to type alpha/numeric information at 25 words per minute (wpm), identify and describe the main components and functions of a computer, multi-task (talk, type and search) within a customer database and use selected features of typical software applications. (F, Sp, Su)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.jeffstateonline.com

Phone Number:

(205) 853-1200

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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