CT 105 - Helpdesk II

Institution:

Fort Peck Community College

Subject:

Description:

3 credits This course is to provide individuals who are new to Microsoft Windows? XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory? network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the second course in the Microsoft Certified Desktop Support Technician curriculum. This course is intended for new entrants and career changers new to the IT industry. They will gain experience using Microsoft Office and basic Microsoft Windows navigation skills. (Lecture two hours, lab two hours). Spring.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.fpcc.edu

Phone Number:

(406) 768-6300

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Semester

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