BUS 1064 - Customer Service

Institution:

Fond du Lac Tribal and Community College

Subject:

Description:

(1 credit) The purpose of this course is to develop the student's ability to treat customers properly and respectfully. Topics include: telephone courtesy, listening under pressure, assertive problem solving, dealing with the irate customer, winning customers through service, and games customers and customer service people play.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.fdltcc.edu

Phone Number:

(218) 879-0800

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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